![]() The following new features are now available: Refer to Troubleshooting IMAP Sync Errors for more information on troubleshooting Mail Sync errors.A new version of this tool is available for download and will be auto-updated in the next few weeks. Mail Sync was successfully enabled for this user account. This user account is waiting for a raise in the company's mailbox sync limit, or waiting for someone else to disconnect from the company mailbox so that they are below the sync limit. Errors include, but are not limited to, using an invalid email address or certain email connectivity issues. Billing will not be enabled for the duration of this issue.Īn error occurred when attempting to sync the user account's email. Unable to connect for two days due to errors. Once you have enabled Mail Sync, the associated email address will update with one of the following colors and statuses: In addition, user accounts with Mail Sync enabled will display their current connection status, as well as any relevant issues. The page details the date and time that the error occurred, what the error was, and how best to fix the error.Ĭlick User Menu > Settings > Mail Sync to access the log of all recent errors. The Mail Sync settings page provides a running log of all recent errors. However, you can tell if Mail Sync was successful with just a glance. There are many moving parts with Mail Sync, so the process might not connect or may otherwise result in error. Use the Mail Sync tool to re-sync as necessary. ![]() In addition, once you disable syncing, administrators will see the Your Mail Sync is not configured link eventually appear again in the top toolbar. Once your email sync has been removed, you will need to enter new sync information in order for SMTP and other sync features to be enabled. This means that, if you so choose, you can remove all prior Mail Sync entries from relevant Life of the Lead entries, as well as relevant opportunities. When disabling Mail Sync, you can choose to either keep or remove all previous communication. This information is for web-based Outlook accounts, and not for email client varieties. Important: Certain Microsoft email products, such as Office 2019, are email clients that people use to access their emails, and are not necessarily where emails are hosted.
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